Reduce losses by 20%+
Proven since 2002 – and now meeting the demands of today’s turbulent economy – Positive Collections Strategies (PCS) deploys positive incentives to drive behavior change and break through to debtors who avoid collection calls and late notices.
Our research shows that when unable to pay all their bills, debtors prioritize the lenders offering empathetic, non-threatening messaging, positive incentives and the greater perceived likelihood of an account remaining open. PCS cuts losses for:
Credit cards
Fintech lending
Student loans
Mortgage and HELOC
Personal, business and auto loans
Healthcare
Breaks through to ‘non-contactables’
When frightened, ashamed or even in denial, debtors use Caller ID to screen calls, and let ominous “important notices” accumulate unopened. But PCS makes the connection via compelling, customer-centric messaging that engages borrowers and drives response.
Example of PCS empathetic messaging concept.
Deploys proven messaging/offer templates
Testing proves that the right combination of timing, offer and creative drives far higher collections response rates. Exclusive PCS templates customized to your brand and delivered into your customer communications stream – email, web, direct mail, text, call and chat scripting – address key delinquency stages
+ Pre-Delinquency: 0 DPD (days past due)
+ Early delinquency: 30 to 90 DPD
+ Serious delinquency: 90 to 150 DPD
+ Pre charge-off: 150+ DPD
Proactively treats delinquency at its earliest stages
Conventional methods reward irresponsible behavior by delivering the largest incentives to the most seriously delinquent. PCS offers smaller incentives at an earlier stage – and, via A/B testing, proves they don’t cannibalize payment that otherwise would occur.
Collectibility of a debt declines exponentially over time
